Wholesale Terms and Conditions

Welcome

We are always excited to find retailers who are as passionate about one of a kind artisan made goods as we are

PRIVACY & SAFETY

Wire Guild is an independent business based in Galway Ireland.

How We Collect Information About You

We collect information in a number of ways. You may give us your information in order to:

Register for our website or purchase from an event.

We may also gather information about you from your use of our website such as which pages are most visited and which items are of most interest.

When you use our website, we collect your personal information using cookies and other tracking methods.

Cookies are very small text files saved to your computer used to track user navigation around a website. The cookies collect information such as the number of visitors to the site, which pages they visited and whereabouts they came to the site from. This information is anonymous and cannot be used to identify you personally.

Your browser help text will contain information about how to reject cookies from our Site. Rejecting cookies from our Site will not affect your ability to experience the site 

We also use Google Analytics to collect information about how our visitors use and navigate our website. We use this information to gauge what items and pages are most popular and where our customers are based, so we can better tailor our products to our customers

Social Media

Settings or the privacy policies for social media and messaging services like Facebook, Instagram or Twitter may give us permission to access information from those services, for example when you publicly tag us in a photo.

What information do we collect?

We will collect personal details appropriate to the service you choose to sign up to or the product you buy. We collect, store and use the following kinds of personal information:

  • your name

  • your contact details (including postal address, telephone number, e-mail address)

  • any other personal information you provide to us.

How we use your information

Your privacy is of the highest importance to us.

Wire Guild will only use your personal information within the remit of our business we will not share or sell any information given with any other parties.

 

WHOLESALE TERMS AND CONDITIONS

Minimum order

For first time customers of Wire Guild Jewellery, the minimum order is €1000.  Follow up orders carry a minimum of €200.

 

Payment Terms

A 50% deposit is required at the time of order, followed by full payment including postage prior to dispatch.  Digital invoices for payment will be sent.

Payment can be made via Bacs PayPal or Cheque

Please reference payment with your business name or order number

 

How to Place an Order

Via website  www.wireguildwholesale.com

By Telephone   on 0851621875

Or via Email to info@wireguild.com

 

Wholesale Pricing

All prices are listed in Euro’s.

 

Fabrication and Lead Time

Each item that leaves Wire Guild Jewellery is designed and handcrafted exclusively by metal-smith and wire artist Rachel Murgatroyd.

Once your order is received it will be reviewed and you will be contacted to confirm the details and be given an estimated dispatch date.  We do everything we can to provide you with an accurate estimate. The usual lead time for wholesale orders is 2-4 weeks, with larger orders sometimes taking longer to fulfil. Orders placed during busy seasons are also likely to have longer lead times. Due to the nature of our one-of-a-kind, artisan made production process, lead times may also change unexpectedly. While unlikely to happen, we would communicate any changes to you promptly.

We may also, at times, have items in stock that can ship very quickly or we may be able to rush your order if the production schedule allows. Rush orders may require an additional processing fee.

Contact us at info@wireguild.com regarding custom orders, availability of quick ship items, rush order requests or any other questions you may have.

 

Return and Exchange Policies

Returns

Please inspect all shipments immediately upon arrival. Please contact info@wireguild.com within five days of receipt of damaged or defective shipments.  NB  "within five days of receipt" NOT "within five days of opening". This means that if you receive your order, but do not open it for six days and it is damaged; you will not be able to return it.  Returned merchandise will be replaced with new merchandise if unable to be repaired. Returned merchandise will not be accepted if it is held for more than 15 days after receipt or if returned without contacting us to report damage or defects as outlined above. Retailer is responsible for all return shipping charges.

Exchanges

Once ordered your wholesale order is handcrafted especially for you.  Therefore merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.

 

Packaging

​All orders come with Wire Guild Jewellery packaging suitable for gift giving. Care and information cards for specific designs will also be included as needed.

 

Handmade Variability

​Due to the natural materials and the handmade nature of our jewellery, no two items will ever be exactly the same.   Exchanges will not be made for this reason.

 

Shipping

Shipping is not included in the cost of goods.  A choice of quotes will be given at the time of dispatch for the customer to select service required.   This cost will be added to the outstanding balance.

International orders are subject to various customs restrictions and may have different shipping requirements. Retailer is responsible for all shipping, duty fees and taxes that may occur.

 

Misrepresentation

 

​Retailers are not permitted, under any circumstance, to display and/or sell our designs, whether on their premises or elsewhere, without the packaging/labeling provided and/or to represent themselves or any other entity as the creator and/or designer of our products, in whole or in part.

 

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